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Does Jira and Jira Service Desk have to be on the same releases.

BSANSC2019
BSANSC2019
Contributor
February 11, 2020

Example, both our Jira Service Desk is 3.16 and Jira is 7.13.

Do I need to upgrade those at the same time to have them both on the latest Enterprise Edition

 

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edwin vasquez
edwin vasquez
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February 11, 2020

Hello @BSANSC2019

In my experience, if you are upgrading Jira to 8.x.x, you will need to upgrade Jira service desk before you can use it. I did an upgrade in my test instance and Jira Service Desk was disabled until I upgrade it. The good thing is, you can just upgrade it in the GUI.

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