Does Jira and Jira Service Desk have to be on the same releases.

[BSANSC2019]

Example, both our Jira Service Desk is 3.16 and Jira is 7.13.

Do I need to upgrade those at the same time to have them both on the latest Enterprise Edition

[edwin vasquez · Accepted solution]

Hello @BSANSC2019

In my experience, if you are upgrading Jira to 8.x.x, you will need to upgrade Jira service desk before you can use it. I did an upgrade in my test instance and Jira Service Desk was disabled until I upgrade it. The good thing is, you can just upgrade it in the GUI.