Don't start Jira , need help

[help]

problem start service

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JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]
2021-02-04 13:46:21,976 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:

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haw repair this erros?

[Bibek Behera · Accepted solution]

@help ,

If not a production server, try reinstalling the software again.

-Bibek

[help]

I'm make reinstall last relies or need reinstall exist relies?

[help]

thanks reinstalling fixed the error

[Pramodh M]

Hi @help 

There seems to be a problem with DB configuration, check once if you can connect to DB and if yes is the configuration correct and can you please attach logs and help us to troubleshoot the problem.

Thanks,
Pramodh