Done Status

[Ashraf]

Hi All,

I have a question regarding the done status.

I create a workflow from scratch, with all needed statuses, but in the active sprint board when the task is done, it didn't have the same as original, what I mean is the task isn't taking like this: done

[Robert Wen_Cprime_ · Accepted solution]

Hello Ashraf!

Are you setting the Resolution field when the issue is done?

[Ashraf]

Hi Robert,

I don't think so, I am looking to do it.

[Robert Wen_Cprime_]

Yes, you need to make sure the Resolution field is filled so Jira counts the issue as "done".  As @Jack Brickey has mentioned, you can have it set automatically via post-function or have users fill it out on a transition screen.

[Ashraf]

can we have an online discussion with you?

[Jack Brickey]

@Robert Wen_Cprime_ , as this is a public forum you may not wish to post your contact info.

[Jack Brickey · Accepted solution]

You need to be sure to set the resolution field when you transition the issue to done. Jira uses this resolution field to definitively indicate the issue is complete. This includes the strikethrough. There are quite a few posts on how to do this in the community. Basically you have two options either use a post function to set the resolution when an issue is moved into any done status category or add a transition screen where the user is allowed to pick the value for the resolution from a list of possible values.