Due Date not retaining its value when jira is created

[aryder]

When creating a new JIRA the Due Date field doesn't retain its value after the JIRA is created.. i have to add it manually once the ticket is created.

[Radek Dostál · Accepted solution]

Can you verify in the issue's screens that you do not have 2 different fields in use? As in - a system field and a custom field?

Can you verify if on the create transition you don't have any post-function that would erase the value on issue creation?

Is there anything in the issue's history that would indicate the value being removed?

Can you troubleshoot further my creating the issue with a specific date (e.g. 12/12/2020), then setting that date again from edit, and then looking up the issue's values via https://{{ jira url }}/rest/api/latest/issue/{{ issue-key }}? In the .json you should then be able to grep/look for the '12/12/2020' date (will of course be different format depending on your instance settings). There I would want to see if you find 2 different fields with the same value.

[aryder]

Hello Radek, 

Really appreciate your help. It looks like someone had created a transition from the create to clear the due date. 

Amazing thank you, 

Ash Ryder