Due date reminders

[Aline Machado]

Hi all,

I'm using Jira Next Generation and I need to create (email) reminders to the assignees regarding issues's due dates.

I checked this answer: https://community.atlassian.com/t5/Jira-questions/Due-date-reminder-emails/qaq-p/159434

However, I'm following the steps and got stuck, this is not a simple way of doing it.

Is there an easier way of creating this reminders? I'm not a developer.

Regards,

Aline

[Gurpreet]

hi aline,

what you have to basically do is create a Filter for your project. first of all filter is nothing but a saved search. for e.g you can create a filter where project is Hello World and Status of the issues is In progress. this filter will display all issues for Hello world with In progress as status. you can give this filter a name and whenever you run it , it will show you the issues with the filter query (in this case project as hello world and status as in progress). 

to create a filter you just specify your search criteria. you can get as crazy as you want and JIRA gives you a powerful search mechanism. you need not know JQL. for e.g. here is a search criteria i created 

project = HW AND updated >= -52w AND due <= 24h AND assignee in (currentUser()) order by lastViewed DESC

here i am using JQL,but i did not write it. basically i just specified my search criteria using drop down and then Jira gave me this JQL. 

what this filter say is find all the issues belonging to hello world project who are assigned to currentUser i.e. currently logged in user and which are overdue or due in next 24 hour. 

once you create a filter then people in your team can SUBSCRIBE to this filter. it is called Filter subscription. 

they will then be emailed the filter results as per the frequeny you specify.

let me know if this makes sense

[Aline Machado]

Hi Gurpreet,,

I probably does, however I come from an experience of using much simpler PM tools such as Asana, Freedcamp, Trello and even Salesforce, which is a CRM but was used to track tasks.

I don't have IT background and coding is not a natural response to me...

I tried, however it failed and highly likely because something must be missing...

What do you think, please?

Cheers

[Gurpreet]

hi aline,

your search query is correct. 

now you just have to click on Save As on top left and then save your search. give it a meaningful name. once you save it , it is called a Filter in jira lingo

say for e.g. you saved it as "Due issues in next 24 h". 

now anyone can subscribe to this search query or Filter as you want to call it. 

to subscribe it , atlassian have made a nice easy to digest article. find it here

https://confluence.atlassian.com/jiracorecloud/working-with-search-results-765593781.html

let me know how you go.