[Duplicate] SLA in jira

[Ankita Sharma]

How can we define SLA for the transition of statuses between two status in JIRA or JIRA service desk?

For instance, if we say that time between ticket or event identified as an event of interest, updating ticket and assigning to a team/queue is 20 minutes.

Then from here how can we set this SLA of 20 minutes for these two transition of statuses.

Thanks,

Ankita

[Udo Brand]

Duplicate to https://answers.atlassian.com/questions/11981865/setting-sla