Duplicate emails being sent from an automation rule.

[Amanda Sugatan]

Hi team - We created an automation rule to end with sending an email. A challenge we experienced was that the owner for the automation rule recieved the email three times (not intended), and then once with all of the watchers included (intended).  The rule ended up having an error which is the last email from AJ that was sent. Could you give us guidance on this? Thanks! 

[Marc - Devoteam]

Hi @Amanda Sugatan 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Matteo Vecchiato]

Hi @Amanda Sugatan ,

Thank you for your question.

Could you show the automation trigger?

Regards