Duplicated users in JIRA from crowd directory

[Deleted user]

Hi,

I have a problem when manage our users, when I add the new user from crowd and sync it to JIRA,

There is 2 users appear in JIRA like this example:

John Smith

Smith, John

Both have the same username account, the email is something like this:

John.Smith@abc.com

john.smith@abc.com

Both have same list of group but only 1 have actual user access log to it (Smith, John)

I have encounter this for a few times, but since user was confused so I have to delete the duplicated(John Smith with no user access log).

[Logan G Hawkes]

Are the users from the same directory? For example, John Smith might be in the Crowd directory and Smith, John might be in the JIRA internal directory.