Duplictated account reported by Health Check

[serge calderara]

Dear all,

Since our last update, we have seen that now in the health check section of jira their is a new check which is done by identifying duplicated account.

In our configuration we have 2 directories .

Active Direction in first position and intenal directory in second.

Jira as identified some duplicated account in our instance, but while getting the user list, I can see from system management only account from Active directory.

What is the way to see the internal accounts and potentially remove them if really duplcated or at least update email adress ?

Thanks for help

regards

[Nic Brough -Adaptavist-]

The way to think of this is that Jira has a list of users that it reads from beginning to end, but it drops duplicates out because users need to be single objects for the code to work.  It's not actually doing that, it's a bit more technical, but that is the easiest way to think of it.  

Simple example would be to imagine you've got three directories, in this order in the list in the admin -> user directories screen:

• directory 1 - Alice
• directory 1 - Bob
• directory 1 - Charlie
• directory 2 - Bob
• directory 2 - Dave
• directory 3 - Alice
• directory 3 - Ellen

Then Jira will only use the list:

• Alice (1)
• Bob (1)
• Charlie (1)
• Dave (2)
• Ellen (3)

The way to get to the duplicates is to book some "downtime" and fiddle with the directories a bit (it's not really downtime, you don't need to stop the service, but to avoid problems, you really don't want users using the system while you're doing this)

You actually have two options:

You could disable the the first directory that contains the first duplicate.  Using my example, if you did that, your user list would become:

• Alice (3)
• Bob (3)
• Dave (2)
• Ellen (3)

Note that Charlie has gone, but more importantly, if you then edit Alice's account, you'll be editing the "hidden" one in directory 3, not Alice's account from directory 1.  So you'd do that, and then re-enable the first directory.

A slightly better option is probably to change the order, rather than disable.  Again with my example, I'd put the directories in the order:

• directory 2
• directory 3
• directory 1

And get

• Alice (3)
• Bob (2)
• Charlie (1)
• Dave (2)
• Ellen (3)

So again, edit Alice (3) and then put directory 1 back at the top of the list.