[ERR 500] Unable to access jira remotely when restoring xml backup File

[Amine Boussaidi]

Hi,

I'm doing a restore operation by using an XML file in Jira Software Datacenter, and when I try to access to jira localy (in the same server), I can see the progression bar of the restoration operation, but when I try to access to Jira remotly (in another machine), I have this error :

Log details :

2020-12-28 10:00:23,430+0100 http-nio-8889-exec-16 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=6792f9a9-551a-4912-b429-c6a73d33c30c, interpretedMsg=, cause=java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException, stacktrace=java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51) [?:?]
at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:36) [?:?]
at jsp.default_jsp._jspService(default_jsp.java:68) [classes/:?]
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71) [jasper.jar:8.5.57]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.57]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.57]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.57]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.57]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.57]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.57]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.57]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-7.0.2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.57]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.57]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-7.0.2.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.7.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.7.jar:?]
at 

You can see all the log file here : Log file 

In the same time progression is OK :

Any idea about this error?

Thank you for your help and support.

[Daniel Ebers]

Hi Amine,

does this error persist for remote user when import is finished?

XML import is a heavy task and even if users could access they would probably not see much data that is intact.

Is it possible that a Jira-administrator is seeing the progress bar for import but an unprivileged user gets the error message?

From my point of view it only makes sense to evaluate the situation as soon as the import is finished (either successful or failed).

Regards,
Daniel

[Amine BOUSSAIDI]

Hi @Daniel Ebers 

First, thank you for your help.

Actually, the import process is in progress, I'll recheck access once done.

About the access of the unprivileged users, I inform you that I have the error message at the beginning when I try to access to Jira with URL from another machine, not logged yet.