ERROR 500 after jira upgrade

[Yasmeen Kh]

Hi Community,

i got the following error after upgrading jira to latest version:

2021-06-08 14:19:34,530+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "QRTZFiredTriggers"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "ReindexComponent"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "ClusterNodeHeartbeat"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "ClusterNode"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "NotificationScheme"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "Group"
2021-06-08 14:19:34,531+0200 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "IssueSecurityScheme"
2021-06-08 14:19:34,533+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Database Checklist Launcher
2021-06-08 14:19:34,542+0200 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseChecklistLauncher] Jira database startup checks completed successfully.
2021-06-08 14:19:34,545+0200 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Post database-configuration launchers
2021-06-08 14:19:36,819+0200 http-nio-8080-exec-4 ERROR anonymous 859x2x1 - 127.0.0.1 /rest/usermanagement/1/authentication [c.atlassian.instrumentation.Instrument] Unable to snapshot thread local operations (implementation of OpTimerFactory is not a ThreadLocalOpTimerFactory): null
2021-06-08 14:19:36,845+0200 http-nio-8080-exec-4 ERROR [o.a.c.c.C.[.[localhost].[/jira].[default]] Servlet.service() for servlet [default] in context with path [/jira] threw exception
java.lang.RuntimeException: Login not available, JIRA not ready yet

Kind Regards,

Yasmeen

[Daniel Ebers]

Hi @Yasmeen Kh

while it most likely will not be possible to find the root cause from remote, from Community and probably even the true cause is not reflected in the log lines you just posted I found a similar thread here:

https://community.atlassian.com/t5/Jira-Software-questions/Local-installation-of-Jira-sofware-no-longer-functional-http/qaq-p/734713

However, you would need to check if the discussed points there even correlate with the situation you are currently dealing with.

Apart from that the next best advice could be to check from logs if there is something more meaningful pointing to a potential cause as well as more general documentation to be found in the knowledgebase: https://confluence.atlassian.com/jirakb/startup-troubleshooting-229182748.html

Regards,
Daniel