ESP Automatic epic link

[lindsay.makin]

We have a number of tickets that are being raised by multiple users for a particular project.

These tickets need to be triaged so that they are assigned to the correct assignees.

We have created an Epic for new issue requests but sometimes if a user forgets to include the epic, the issue is misplaced. 

Is there a way to set it up that all new requests automatically are assigned to this particular epic so that they don't get missed?

[Trudy Claspill]

Hello @lindsay.makin 

Are you working with a Company Managed project or a Team Managed project?

You could do this with Automation for Jira. Here is a high-level outline:

Trigger: issue created

Condition: Issue Type is not Epic or Subtask

Condition: parent epic is not set (details depend on answer to question above)

Action: Edit issue - set parent epic.

[lindsay.makin]

Hi Trudy

It is a team managed project but requests come from the wider business and are worked on by 3rd party contractors, who have access to the project 

[Trudy Claspill]

For a Team Managed project, my answer here on another post shows how to set the parent Epic for a created issue.

You would need to add the two Conditions I mentioned above to the rule in that other answer.