Easy Agile User Story Map not displaying (on Jira Free)

[Jeff Williams]

In Jira free, I have a next-gen project where the user story map works flawlessly. In my classic project it doesn't even show up.

I've been trying for hours to get it to show before I pay for it.

Thanks for any help! 

[Nick Muldoon]

Hi Jeff, sorry to hear about this.

Does the icon show up in the classic project sidebar? Do you see an error when you click on the story map icon in the sidebar?

As Bill mentioned it may be best to email our support team directly so you can share a screenshot of what you are seeing and potentially share other information. You can reach us at support@easyagile.com or over here in the portal.

Thank you @Jeff Williams.

Regards,
Nick Muldoon, Easy Agile

[Jeff Williams]

No sidebar icon, no ellipse menu option to view story map,  and in header menu > apps > Story Maps - only my next-gen project is listed under "Your Story Maps"

I'll fill out a portal application, thanks! I didn't know that was there or I would have avoided a community post. 

[Bill Sheboy]

Hi @Jeff Williams  -- Welcome to the Atlassian Community!

For something like this, you may want to contact the vendor directly before you buy.  Here is their support information with a direct email address to them:

https://marketplace.atlassian.com/apps/1212078/easy-agile-user-story-maps-for-jira?hosting=cloud&tab=support

Best regards,

Bill