EazyBI Dashboard Extract to PDF / Email not rendering graphic charts

[Tom Fitzgerald]

Hello - I'm attempting to use the email / pdf functionality in EazyBI to send a report to stakeholders highlighting issues that have been sent over the past week.  

I'm able to view the table report that shows the details around what's been submitted, but any pie charts or bar charts are not rendering the actual "pie" or "bar" graphic, even though the data / name labels are - see below.

Has anyone seen this before, or have any advice about how I can resolve this?

Thanks!

[Gerda Grantiņa]

Hi @Tom Fitzgerald ,

If this problem is still actual for you, please send what eazyBI version you use and include eazyBI log files (https://docs.eazybi.com/eazybi/set-up-and-administer/atlassian-server-and-data-center/troubleshooting#Troubleshooting-eazyBIlogfiles).

You can send them via email or upload them in our contact form https://eazybi.com/contact.

best,
Gerda // support@eazyBI.com

[Fabian Lim]

Hi Tom,

I haven't been able to reproduce this issue in any of the new versions.  

Regards