Editing Mail template for "Commented Issues"

[Jason Galea]

Hi,

I am currently working on an amendment for sending notifications when a ticket is commented.

With the current default configuration on JIRA v8.3.x, when a comment is added into a ticket, an email is sent to people listing the initiator or the comments, issue type icon, and issue key

The image above is using the default template

I recently has a request from JIRA user that they would also like the current status of the ticket

I looked into some documentation and found out that the template can be modified by editing the 'macros.vm' file located in WEB-INF/classes/templates/email/

I managed to locate where the template can be modified by editing the line below

#set ($issueLink = "<a href='${baseurl}/browse/${issue.getKey()}'>#renderIssueTypeIcon(${issueType}) $textutils.htmlEncode($issue.getKey())</a>")

to...

#set ($issueLink = "<a href='${baseurl}/browse/${issue.getKey()}'>#renderIssueTypeIcon(${issueType}) $textutils.htmlEncode($issue.getKey())</a> paste status here")

This is the result i got when commenting on a ticket:


So i decided the add the issue status parameter instead by adding {issue.getStatus()}

#set ($issueLink = "<a href='${baseurl}/browse/${issue.getKey()}'>#renderIssueTypeIcon(${issueType}) $textutils.htmlEncode($issue.getKey())</a> {issue.getStatus()}")

But this is the result i get....

It looks like it did capture the status but i would like to see the status in GUI format. (Just like the issue type icon)

Any ideas on how i can achieve this?

Cheers,
Jason

[Boris Berenberg - Atlas Authority]

You can access the Name property that's being returned there. However since you will also need to manually maintain this across every Jira upgrade, I would recommend you use a third party app like ours that allows your customizations to persists across upgrades: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=datacenter&tab=overview