Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Elevator - Ticket Workload Enquiry

Romeo, Anthony(Corp)
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2021

Hi There,

I have limited knowledge in Jira however our organisation has Jira Service desk installed and we use Elevator to assign tickets to the team (4 team members)

Within Elevator we have set up roster with an Even workload, however over the past 6 months 1 team member on average gets 150 additional tickets per month.

The workload allocation is set to Even

Max Capacity per person is set to 650 issues

Elevator version installed = 3.9.4

Do you have any advice or recommend any changes? 

Thanks

0 answers

Suggest an answer

Log in or Sign up to answer