Email Automation Not Working

[Owen Sumter]

Hi there,

This is a pretty basic question and it should be easy to solve, but I must be missing something as I cannot figure it out. I'm trying to make a simple automation that checks once a day if there are any issues that are due 5 days from now or sooner, and are labeled as birthday. If both things are true, it should send me an email to remind me that someone in our company's birthday is coming up. I have included pictures of every step of what I have in the automation, as well as the issues that I'm trying to work with. When I click validate query for the JQL searches, it pulls up the one issue that is close enough in date, and all of these issues have the correct label, but for some reason when I run the automation, it doesn't send me an email, even though I am the assignee. Is this a bug or is there something simple I'm missing? Thanks so much!

[Marc - Devoteam · Accepted solution]

Hi @Owen Sumter 

Remove the If clause from the automation , you already have this clause set in the scheduled trigger.

And remove the checkbox, in front of the option 
"Only include work items that have changed since the last time this rule executed" in the scheduled trigger.

[Owen Sumter]

Hi @Marc - Devoteam 

Thank you so much! Removing the checkbox for that option seemed to do the trick, as when I ran the rule again it worked successfully! 

I really appreciate the help and the quick responses!! :)

[Marc - Devoteam]

Hi @Owen Sumter 

Welcome to the community.

What is the audit log providing for details on rule execution?

The information could be stated there on what is missing.

[Owen Sumter]

Hi @Marc - Devoteam

I have a picture here of the audit log, all it says is that no actions were performed. This is from the scheduled time that I have set as well as me force running the rule to test it.