Email Automation when comment has specific word in it?

[Ben Weisman]

Hello,

  I want a set of users to get an email if someone puts a comment into a ticket with a specific client name in it. Is this possible?

[Florian Bonniec · Accepted solution]

Hi @Ben Weisman 

You could create an automation for jira base on Issue Comment trigger, add a condition on the field that store the client information then use the action to send an email. You can configure who will receive it.

Regards

[Ben Weisman]

Thanks @Florian Bonniec 

Where would I add the condition that essentially says "if comment contains the word 'Microsoft',"

[Ben Weisman]

To be clear, I am hoping to search the comment for that specific term.

[Florian Bonniec]

I do not think having to search in the comment itself can be accurate so there is a risk of false positive.

You could use advanced compare 

{{comment.body.toLowerCase().match(".*(microsoft).*").isEmpty}}

If false, the comment contain the work if true it do not. I've not tested this solution

Jira smart values - text fields | Cloud automation Cloud | Atlassian Support

Regards