Hello,
I want a set of users to get an email if someone puts a comment into a ticket with a specific client name in it. Is this possible?
Hi @Ben Weisman
You could create an automation for jira base on Issue Comment trigger, add a condition on the field that store the client information then use the action to send an email. You can configure who will receive it.
Regards
Thanks @Florian Bonniec
Where would I add the condition that essentially says "if comment contains the word 'Microsoft',"
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To be clear, I am hoping to search the comment for that specific term.
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I do not think having to search in the comment itself can be accurate so there is a risk of false positive.
You could use advanced compare
{{comment.body.toLowerCase().match(".*(microsoft).*").isEmpty}}
If false, the comment contain the work if true it do not. I've not tested this solution
Jira smart values - text fields | Cloud automation Cloud | Atlassian Support
Regards
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