Email Communication

[Ram Konda]

Hi,

I have created a free tier account for JIRA. When Iam testing notifications. JIRA is not sending any emails when I create new issue and I have verified in my notification scheme creator will get email when new issue is raised.

Any help is appreciated 

[Anthony Morais]

Hi @Ram Konda Be very welcome!

Check if they are going to the spam box

Regards,

Anthony

[Ram Konda]

Hi Anthony,

I checked by Junk/Spam folder I don't see any emails

[Anthony Morais]

@Ram Konda 

Go to gear icon > System > Default user preferences > Edit default value.
Check the "Notify users of their own changes" box and update.
Then open a ticket and see the notification arrive in the email.

Hope this helps, if it works please mark it as an accepted answer!
Thanks

[Roberto Miasack]

Hello Ram! Be very welcome!

Could you give more information on how you are opening this item?

Like: What type of project are you using? Maybe Jira Service Management?

Cheers!

[Ram Konda]

Hi Roberto,

I have created Scrum project.

In Jira scrum project I have created new issue and providing description and assigning it to a team member

[Roberto Miasack]

Hi!

Right! Okay let's go!

You need garantee these configurations:

1. On https://[yoursite].atlassian.net/secure/ViewPersonalSettings.jspa 
2. In your notification scheme, you have to have Issue created notification

And if you are the assignee, maybe you doesn't will be notified.