Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Email Configuration - Issues being received

Greg Walters January 22, 2019

While working with the system, I have broken the email link.  I deleted my email connection and tied to recreate it, now I am getting an error message when trying to turn on the email requests again.

Error when turning on email

To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one here.

I setup the Email Support Requests and connected it to the General Group again, but still can not get back to my email settings.

Not sure what I disabled to cause this error.  Any help would be very much appreciated.

1 answer

0 votes
Greg Walters January 22, 2019

I found this with the bug post.  Removed my custom field from the required fields and it resolved the problem

https://jira.atlassian.com/browse/JSDSERVER-5782

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events