Email Handler Query

[Arun Veluchamy]

Hello Team,

I've set up an email handler for a shared Outlook mailbox. Currently, whenever an email comes in, it's automatically converted into a Jira ticket. However, I still need to keep a copy of the original email within the shared Outlook mailbox as per my requirements. Is there any feasible solution available to address this requirement 

[Mohanraj Thangamuthu]

Hello, Good day. Its not possible disable deleting the email's. Please refer the document.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Configure-additional-mail-servers

• Jira scans email messages received in your

• account's inbox. With an IMAP server, you can specify a different folder to scan.

• If Jira successfully processes a message, it deletes the message from your mail account or file system. If a message is not successfully processed, it will remain in your mail account or file system.

As a workaround, you can create a separate folder in outlook and then create a rule to create a copy of the email's to separate folder were Jira will not scan. Thanks