Email Handler

[Roja Gurram]

Hi All,

Is it be possible for a Mail Handler to create tickets from emails sent by someone who does not have a Jira profile? (In this case it would be from external clients not someone from Organization ).

Your inputs are most welcome!!

[Michael Moschitta]

It appears from what i can see its recommended to configure via Service Management,

Jira Service Management uses a built-in processor to receive and process issue requests from emails. Issues created in Jira Service Management don't require the sender to have a license to create, view, comment, add attachments, or transition issues. Read more about receiving email requests with Jira Service Management's email channel.

This link has some more detail as well... 

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

[Michael Moschitta]

i can look but i haven't done it. but i have found that it is possible.

When you set up the incoming mail handler you need to configure default reporter.

Whenever a non-jira user sends an email to the configured email then incoming mail handler will pull it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

[Roja Gurram]

Hi Michael,

Looks like above article is for JIRA CLOUD but, not for JIRA SERVER ?

Please confirm before informing to client pls. whether it's possible or not for Server.

[Michael Moschitta]

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

check this out.. it appears to have some of what you are looking for..

[Roja Gurram]

Hi Michael,

Firstly, thanks for your response.

My sincere request, Could you please send me easier steps which is easy to understand pls?