Email Notification Issue

[Karthik Beereddy]

Hello Everyone,

I am receiving an email notification from a person who commented out on my Jira ticket or issue. When I try to reply to that email it is not going to that person rather it is sending an email to admin group. Can you please help me how can i resolve this issue.

Thanks

[Fernando Bordallo]

Hello @Karthik Beereddy

You'll have to look into your incoming email handler configurations to see how it is setup. I would assume your default handler only has notifications setup to inform admin group. 

See notes on troubleshooting you handlers here: https://confluence.atlassian.com/jirakb/troubleshoot-mail-handlers-in-jira-server-211649643.html