Email Notification for issue which are not updated

[Kiran Reddy]

Hi,

Is there any way to create a email notification to be sent to assingee and reporter for issue which are not update after some period.

Please help us on the query.

[Thomas Heidenreich]

We have a filter for that:

updated <= -1w AND status != closed AND assignee = currentUser()

which is subscribed by the jira-users group to inform the assignees - I think you can easily expand that for reporters, i.e. a second filter with

updated <= -1w AND status != closed AND reporter = currentUser()

which should also be subscribed by jira-users, or whatever group you like to notify

[Nic Brough -Adaptavist-]

Yes. See https://confluence.atlassian.com/display/JIRA/Jelly+Escalation