Email Replies in JIRA Software and Service Desk

[Lacey]

Is there anyway to eliminate the prior email thread when people are replying to comments via email?  It makes viewing much more difficult

[Alex Koxaras _Relational_]

Hi @Lacey 

You could try to experiment with text smart values and especially with subStringBefore(), in order to get all text before a specific sub string. What I would do is to search for the body of the last comment and place it as a substring.