Email notification for every comment made on any issue

[Aleksandra]

Hi,
I would like to get email notification from Jira whenever any issue in any project gets a comment. 
I am Jira Admin, but the only thing I found is to set this notification for particular issue (it is in Notification Helper).

[John Funk]

Hi Aleksandra - Welcome to the Atlassian Community!

You can setup an automation rule to do that for you. 

Here is some more information to get you started with Autmoation:

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

You will then create a trigger for Issue Commented. 

Be sure to make it a single project rule in the rule details and choose your project.

Then select  a new action to Send email and have it send you and email. 

In the bottom of the email, you can put in this text so there will be a clickable link:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Aleksandra]

thank you, I will try that for sure, but one more question: can I apply this rule only to me as a user? I dont want all the Jira users to be triggered with additional jira notifications.

[John Funk]

Sure - you can type your email address in the To section. But you need to type the address and then click on it to put it in the To field. 

[Aleksandra]

John,
one more question :)
How can I add the issue link with the comment summary, so I can easily go to jira issue >
I can't find a smart value and {{issue.link}} does not work.

[John Funk]

Try using this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Aleksandra]

John, thank you!
This worked.
Sorry to ask again, but is there any way to make this notification the same as we have OOB form Jira notification?
Like, when I am getting notification from the issue because I was mentioned with it, I am getting the link and the summary of the comment.
Is there any way to achieve it on this level of notification?
I just need to get all the possible notifications, to save time: I want to see the summary of the comment and the link, but I really like the form of the notification that Jira already gives.

[John Funk]

Great - glad that worked!

You can find more information on Smart Values here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

But here is a snippet from that document as relates to comments:

[Aleksandra]

John, thank you so much!
But how can I make those two (URL and last comment) work together?
Should I use AND between them?

[John Funk]

Try to add the URL code in the same link with the {{created}}