Email notification getting incorrectly

[Lokesh Reddy]

Whenever a ticket is resolved in jira , when the user gives a rating 4 out 5. (For example if user gives rating 4 I am getting one rating in the mail notification. please find the screenshot.

[Dick]

Hi @Lokesh Reddy, welcome to the Atlassian Community!

Could you please specify what goes wrong in the email notification?
It helps the good Samaritans of this community to give you a proper answer to your query.

Hope you find the time to formulate what's going on at your end,

Dick

By voting for helpful posts and marking answers to your question, you're helping people with similar questions find a solution more quickly. Sharing is caring applies to knowledge as well :)

[Lokesh Reddy]

Hi @Dick ,

Whenever a ticket is resolved in jira , when the user gives a rating 4 star out of 5 star, (For example if user gives rating 4 star , I am getting one star rating in the mail notification.
Kindly help me out on this issue.

[Dick]

Hi @Lokesh Reddy ,

A good start to solving this problem would be for you to share the automation you're probably (?) using to send the email. Be sure to also send the right-hand-side of the screen when focusing on key steps.

Thanks for sharing the details of your problem a bit more,

Dick