Email request -> history of the comments

[Thanh]

Does anyone know how to disable the function, that if the costumer is answering on a comment from a Email request, that he will get a history of the comments that he just send.

For example if he answers he gets a email with the answer and the old history which is not necessary.

[Summer Hogan]

Hi @Thanh - I think the question you have asked is already answered a while back on the community. Take a loot at the answer to the question in this thread: https://community.atlassian.com/t5/Jira-questions/Jira-Issues-remove-previous-email-reply-from-comment/qaq-p/1692254 

I hope this helps!