Email responses being rejected

[Preston Warden]

Hello,

When someone responds to a JIRA Email, it is being rejected as undeliverable. Is there a way to fix this?

[Trudy Claspill · Accepted solution]

Do you mean "undeliverable"? What system is rejecting it? What is the specific error? Is the email to which the reply is being sent a valid email in your email handling system?

[Preston Warden]

Hi Trudy. Yes, thank you for that catch. I was responding to an email sent out by JIRA.

This is what I am getting:

[Preston Warden]

I realized after the reply that the mail server isn't active. My IT team is working to complete that.