Email templete outgoing email notification changed

[vivek]

Email templete outgoing email notification changed, How can I set it back to default.

[brbojorque · Accepted solution]

Hi @vivek ,

Try to change the Email format from Plain text to HTML.

Here's the full article.

https://support.atlassian.com/jira-service-desk-cloud/docs/choose-html-or-plain-text-for-customer-notifications/

Or 

Visit the link to update it.

Base_URL/secure/admin/ViewUserDefaultSettings.jspa