Email to JIRA - Question on connectors

[Ulta Tools Admin]

Hi Team,
Our business partners would like to use JIRA for  their support, but for easier adaptation and ease of use and access, it would be a great success if we can tie JIRA requests  through email. There are add-in outlook connectors that can be added to Microsoft Outlook to facilitate this.  

1. Is outlook currently integrated with JIRA in ULTA?

                     -- No, We are accessing Jira through UI mode only.

2. We have found the following link and it seems its valid for both on prem and cloud. If we don’t have it already, can we look at putting this or a similar option in place?

https://marketplace.atlassian.com/apps/1210861/outlook-connector-for-jira?tab=overview&hosting=cloud

How to add connectors in outlook, can you please check and help us on this

[Clark Everson]

Hi @Ulta Tools Admin 

I would recommend reaching out to the plug-in vendor. Native email functionality is pretty limiting and only supports descirption and summary. if you need more advanced than that plug-ins are the best way to go, but do consider email itself will never be as secure as direct entry. So if any data needs the highest level of security I would recommend avoiding email all together.

Looking at the plugin you shared they are not part of the security assessment if you plan on moving to cloud, I personally would not recommend any apps that don't have a security assessment completed. Though they are a Cloud Security participant so that is good.

For this application I would recommend you reach out to https://www.gesesoft.net/

If you plan on going to Cloud Atlassian has one themselves: https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official?hosting=cloud&tab=overview

keep in mind that server is end of life so you may or may not be able to purchase add ons for it any longer depending on the vendor. 

Best,
Clark