Emailed Ticket - Issue Types

[Tom Hopes]

When a ticket is emailed in is it possible to associate a request type with the associated "service desk with approval"? Currently they are greyed out and when I hover over them it has "Request Type is not applicable for current issue type".

Can't see anywhere to associate the Email Type with "Service desk with approval".

Thanks,

Tom

[Olga Videc · Accepted solution]

Hello @Tom Hopes 

You can't edit existing Request types Issue type 

You need to create a new Request type and add Service request with approval issue type.

Note: When you create new issue type for service desk that will be associated with the email you need to add Summary and Description field, otherwise it won't work.

Then you need to go to project settings -> email request's ->edit email channel

First, the mail server setting will appear, press Next and then you can edit the request type associated with it, you add this new request type you added

BR, Olga

[Tom Hopes]

Thanks for your help, I didn't need to create a new request type as I was able to use the original email request once I made "Summary" and "Description" fields required as Description isn't by default.

I also had made one of the fields on one of my request types screen a required which I had to change to optional.

Your answer pointed me in right direction.