Emails from sharing an issue is not working

[Lauren Collins]

When I 'share' an issue with another user, they are not receiving an email. This has only started recently. Note:

- People receive emails from outlook from me perfectly fine

- When other people share an issue with me I receive an email fine

Any ideas why it's just picking on me?

[Dario B · Accepted solution]

Hello @Lauren Collins ,

The described scenario seems to match the one described in below bug ticket:

• [JRACLOUD-73780] Sharing an issue from the old issue view is not sending an email anymore 

If that's the same issue, everything should work fine using the new issue view.

Can you kindly review the above ticket, try to share an issue using the new issue view, and let us know whether you are affected by the same issue or not? 

Cheers,
Daro

[Lauren Collins]

This is correct, only works with new versions. Thanks.

[Dario B]

You are very welcome @Lauren Collins .

You may want to set yourself as a watcher so that you will be notified in case of any update on the bug (the status is 'in progress' so I assume someone is already working on it).

Cheers,
Dario

[Dario B]

@Lauren Collins ,

UPDATE: The fix for this issue should have been already deployed.

Can you kindly confirm it works as expected?

Cheers,
Dario