Emails to Customer via Automation for JIRA instead Service Desk

[Humberto Gomes]

Hi,

Using notifications via the Service desk, we have an option to send the emails to "Customers Involved"

I want to replate the SD notifications by Automation for Jira to have more control over what to send and when to send.

I can select the  "reporter" in the destination but can't find the option to send to all customers (reporter + Organization).

Is this is an option, it's possible?

How can I replicate SD notification?

Thanks in advance.

[Hana Kučerová · Accepted solution]

Hi @Humberto Gomes ,

probably "Request participants" could work here - these are the users, with whom is the issue shared.

[Dirk Ronsmans]

Indeed, I would add reporter and request participants.

The customers involved is an alias for those users in the customer notifications.

[Humberto Gomes]

Solved