Enable Rich Text Editor in jira cloud

[Shai Shapira]

Hi kind community,

We are trying to enable the rich-text editor in jira cloud (as we had when we used on-prem), so that users can edit and see the rich text while they add comment/description

We currently only see a "render" button that will show us how what we typed will look like, but it does not allow editing during "rich-text" view.

thanks

[Italo Qualisoni [e-Core]]

Hi @Shai Shapira ,

Can you check if your Description and Comments are using the Wiki Style Renderer under Field Configuration Scheme used in your project?

[Shai Shapira]

Thanks.

Both fields are defined with wiki style renderer.

Note that I am referring to the rich-text during the editing of text, and not when viewing it.

[Italo Qualisoni [e-Core]]

I understand, I just asked because this is a known cause of the issue you described in JIRA.

I think I got your issue now, you might be probably be using the old view in JIRA Cloud and rich text is not available there see: https://jira.atlassian.com/browse/JSWCLOUD-20458

See more about the new view and see below how to enable it:

https://support.atlassian.com/jira-software-cloud/docs/changes-to-issues-in-the-new-issue-view/

[Shai Shapira]

Thanks a lot.

I've introduced this to the user, and see his feedback.

Do you know if there a way I can get the previous behavior out of the traditional issue view UI?

[Italo Qualisoni [e-Core]]

Rich text are only available using the new issue view on JIRA Cloud, you can watch and vote for this issue 

JSWCLOUD-20458 - WYSIWYG / Rich Text Editor in the old issue view