Enable option "Channel"

[Sreenath S]

I am an Admin and would like to create a new issue in JIRA via email. I tried to check the menu 'Channel' in my view but unable to find it.
If the menu 'Channel' is available for my view then I will be able to view the email ID of a project, so the I can ask users to send emails to the ID, it will create/convert issues in JIRA automatically.

Please help.

[Trudy Claspill]

Do you want to create issues from emails in a Service Management project or a Software project?

This document provides guidance for how to configure the system to support creating issues in a Software project from emails, and provides a link to another document that has guidance for doing the same for a Service Management project.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/