Enable "Escalated" status only after created date+ 7 days?

[Navin_Sridharan]

Hello,

Can someone tell me if there's a JQL query that can be built as a condition to enable "Escalate" status ONLY those issues that are "CreatedDate" + 7days old and status is still "OPEN"?

[Ignacio Pulgar]

Hi Navin,

This JQL returns all issues created more than 7 days ago and which are on the Open status:

created < -7d AND status = Open

For simplicity, the status condition could be avoided by using a normal transition from Open to Escalate statuses, instead of a global transition.

There are apps which provide you with conditions based on JQL queries, like Jira Workflow Toolbox (Server), and other apps which enable alternative ways to achieve the same goal, like JMWE using expressions, or ScriptRunner's scripted conditions, among other.

Hope it helps.