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Equalize staging environment based on production environment

Layssa Souza
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January 31, 2023

Hello everyone, I need to perform an equalization of environments.

My Homologation JIRA needed to be identified with JIRA Production, I followed the XML restore step by step, but I am getting the following error:

 

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: java.lang.NullPointerException java.lang.Exception: com.atlassian.jira.exception.DataAccessException: java.lang.NullPointerException

I already followed the KB: https://confluence.atlassian.com/jirakb/xml-backup-import-fails-with-genericentityexception-in-jira-server-440108201.html

Any suggestions on how to perform a restore?

Currently, as the restore failed, I am without a Homologation environment, when accessing the URL the attached screen is displayed.Jira- hml.pngerror-linux.png

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DEPLOYMENT TYPE
SERVER
VERSION
8.16.2
TAGS
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