Error Database : JIRA couldn't connect to your database

[BEN ATTIA Hana]

Hello ,

We're running Jira Software Data center for a while on two nodes  (version 8.13.5)

for the first time we're facing this database error in screenshot

Could you please help us to know the cause of this error in order to resolve it knowing that we didn't made any changes in the dbconfig file

Thanks in advance :)

[Rilwan Ahmed · Accepted solution]

Hi @BEN ATTIA Hana ,

Welcome to the community !!

Restart database and then jira. If issue exists, please check atlassian-jira.log and catalina.out for for more errors. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

With no changes to dbconfig, that suggests your database has had the credentials changed, or a network change has blocked your server's connection to the database.