Error after Upgrading JIRA Software 8.10 to 8.11: Software version issue.

[Cormant Systems Administrator]

Dear All,

We experience issue after upgrading jira software 8.10 to 8.11. The Export file is from version 8.10. This is the first time that I encounter this issue after upgrading Jira software. 

Please help us to resolve this JIRA Software version issue. 

I already add this to log4j.properties file but nothing is happen.

log4j.logger.com.atlassian.jira.cache.request.RequestCacheImpl = ERROR, filelog
log4j.additivity.com.atlassian.jira.cache.request.RequestCacheImpl = false

From this Documentation

https://confluence.atlassian.com/jirasoftware/jira-software-8-11-x-upgrade-notes-1013846118.html

Please see sample Logs from our JIRA Server. 

JIRA Logs. 

2020-08-10 10:55:42,125+0800 IssueIndexer:thread-2 WARN fberdejo 638x3023x1 1sh6h0c 192.168.2.1 /secure/admin/IndexReIndex!reindex.jspa [c.a.j.cache.request.RequestCacheImpl] Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details.
2020-08-10 10:55:42,125+0800 IssueIndexer:thread-7 WARN fberdejo 638x3023x1 1sh6h0c 192.168.2.1 /secure/admin/IndexReIndex!reindex.jspa [c.a.j.cache.request.RequestCacheImpl] From Jira 9.0 version creation/usage of RequestCacheImpl will throw the IllegalStateException.

[Pooja]

@Cormant Systems Administrator 

Did you get any resolution for this issue? as we are also getting the same error after upgrade to  jira 8.11

Regards,

Pooja