Error before restore backup for cloud on jira server

[Jonathan Corrales]

 After doing a "backup for cloud" on the web I could not do a restore on jira server. When I upload the file, it asks me to register again as an administrator with another user. After that, it does not allow me to access any user. As a test I made a backup on the server and restored it and this event was correct. I was not asked to register a new user. I just closed the session as expected. Will they have any idea of ​​this?

[Alexey Matveev]

Hello,

The user must be sysadmin and the password is also sysadmin