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Error changing font color for multiple lines

Russell Reed
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June 27, 2019

Hello Atlassian.  I'm getting an interesting message when attempting to change the font color for 2 lines within an Issue's Acceptance Criteria field.  I highlight both lines, click the font color option and chose a new color.  The color is changed, however when I click Save, I'm returned the following message:  "We couldn't save your content.  It may contain formatting we don't recognize.  Try removing the formatting before saving."  Now, what did work for me was highlighting one line at a time, changing the font color and then saving.  I do not see any unique formatting that may interfere with the save.  Any ideas why changing the font for multiple lines would generate such a message?  Thanks in advance.

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2019

Hi Russell,

Welcome to Atlassian Community!
As per your description, I believe your instance is being affected by a bug:
- https://jira.atlassian.com/browse/JRACLOUD-72310
Please, take your time to read the details of the bug and let us know if it's the same. If it's the same, please click on "This affects my team" and also watch the bug to receive updates.
If it's not, can you please send us a screenshot of when the issue happens?

Regards,
Angélica

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