Error en Jira Software al eliminar un atributo en Insight

[Rocio Escalante]

Tengo un campo personalizado en Jira Software vinculado a una clase de objeto en Insight. Al eliminar un atributo en la clase de Insight, me eliminó los datos que se habían cargado en el campo personalizado en los incidentes de Jira.

¿Por qué ocurre esto? ¿Cómo puedo configurar para que no vuelva a eliminar los datos de los incidentes de Jira?

[PD Sheehan]

Insight Custom fields in Jira only store a reference to the Insight Object (just the Object Key).

So any information displayed in the Jira issue is always a "live" view of the data in the insight object.

If you want to know all the attributes of the object at the time the Jira issue was linked to that object, you need to somehow copy all the attribute data into the issue. Perhaps in the description field or some other multi-line text field.

[Rocio Escalante]

Yes, I already knew this and it is not the error that I am proposing. The drawback we have is that when an attribute of a class in Insight is deleted, the key of all the objects of that class in JIRA is deleted.
For example: in Insight I have the software class with an attribute called "Asset Type" and in JIRA I have configured a custom field that stores the key of an object of the software class. Removing the "Asset Type" attribute in Insight automatically removes the custom field key in JIRA.

[PD Sheehan]

Do you mean delete the attribute from the object type, or remove the attribute value for the single object?

Because either way, I'm not seeing the behaviour you describe

Here is a jira view of an issue with Employee custom field that points to an Insight Object that contains "test attr".

After I completely delete that "test attr", the issue still points to the same object but the test attr is gone:

[Rocio Escalante]

I have ticket with customers field "Aplicativo"

When delete the attribute "Tipo de Activo" from the object in Insight, then in all Jira's tickets delete de value of "Aplicativo" 

[PD Sheehan]

Can you share a screenshot of the Insight Configuration for your "Aplicativo" custom field?

The only guess I have is that the field has a "strict" assign rule that's based on the "Tipo de Activo" attribute which breaks when you remove the attribute and causes the strict assign to not be able to find the correct object anymore.

[Rocio Escalante]

[PD Sheehan]

I see nothing there that explains your behaviour.

I don't think this is supposed to happen. 

It's probably time to contact Atlassian Support.

[Rocio Escalante]

Thank you very much for your cooperation