Error in atlassian-jira-outgoing-mail.log

[DeepakBhatia]

Hi,

We are getting sometimes error in the above log file and the mail goes to the error queue.

Regards

Deepak Bhatia

==========================================================================

2013-02-08 09:40:13,709 ERROR [jiraissue@nechclst.in] Sending mailitem To='Amit.Chaudhary@aricent.com' Subject='(GEPONVM-196) Bug#1171: Both cards get rebooted when re-fo is carried out' From='gepon@nechclst.in' FromName='Abhinav (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner    Mail Queue Service Error occurred in sending e-mail: To='Amit.Chaudhary@aricent.com' Subject='(GEPONVM-196) Bug#1171: Both cards get rebooted when re-fo is carried out' From='gepon@nechclst.in' FromName='Abhinav (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<4224146.12345.1357796266649.JavaMail.root@localhost.localdomain>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;
  nested exception is:
        java.net.SocketTimeoutException: Read timed out
        at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:193)
        at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)
        at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
        at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
        at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
        at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
        at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
        at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
        at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.MessagingException: Exception reading response;
  nested exception is:
        java.net.SocketTimeoutException: Read timed out
        at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210)
        at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2093)
        at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1900)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1122)
        at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:166)
        ... 8 more
Caused by: java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:129)
        at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:237)
        at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)
        at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2188)

[Kerem Caglar _Solveka_ · Accepted solution]

We had a similar problem some time ago. Due to this problem some people did not receive notifications. I increased the SMTP timeout on Outgoing Mail configuration page.

[DeepakBhatia]

Thanks Kerem, The problem we are facing is that same mail is recieved multiple times by the user. I can see that mail goes to the error queue which is giving problem. Thanks Deepak

[Kerem Caglar _Solveka_]

It seems my previous sentence written in a hurry and I wrote what I did not mean :-) What I meant, because of the timeout problem, mails dropped into error queue that's why recipients received multiple mails. I hope increasing the timeout helped..