Error in exporting a Jira Dashboard to pdf

[Mohajit Acharya]

While exporting a Jira Dashboard to pdf using API token-based authentication I am getting the below error.

Any clue on what has gone wrong?

Oops! Something went wrong while rendering your PDF.
Tip: probably there is a syntax error in the Velocity template <dashboard-fo.vm>.

[Levente Szabo _Midori_]

Hi @Mohajit Acharya 

Are you using Better PDF Exporter Cloud for exporting the Jira dashboard?

If yes, please open a support ticket here so our team can look into your specific issue. (Also attach the PDF export that contains the error)

[Mohajit Acharya]

Thanks for your response. I have opened a support ticket just now and have attached the downloaded pdf and export console for troubleshooting the issue.

[elliott.wells]

Hey Mohajit, did you have success with this? 

[Levente Szabo _Midori_]

I'm also interested if you had success, @Mohajit Acharya .

@elliott.wells 

For what it's worth, Mohajit did indeed open a ticket with us and I suggested updating all his templates and scripts, so those are the latest versions, and try again.

I never heard back from him, nor received replies to a follow-up, so I assumed the problem has been solved.

We are ready to give you a hand with Better PDF Exporter, if you are facing problems! Just use the same link above to open a ticket.

[Levente Szabo _Midori_]

I'm also interested if you had success, @Mohajit Acharya .

@elliott.wells 

For what it's worth, Mohajit did indeed open a ticket with us and I suggested updating all his templates and scripts, so those are the latest versions, and try again.

I never heard back from him, nor received replies to a follow-up, so I assumed the problem has been solved.

We are ready to give you a hand with Better PDF Exporter if you are facing problems! Just use the same link above to open a ticket.

[Jack Brickey]

Here would be my troubleshooting tips:

1. Try different browsers.
2. Try a different dashboard to see if it is unique to one dashboard.
3. Is it consistently repeatable? 
4. Contact Atlassian Support to have them login in and have a look