Error message: Invalid use of RequestCache by thread: ProjectImport: .Incorrect usage of JIRA API.

[Tim C]

Hi,

I'm having problems doing a single project import (on Jira v9.2 datacenter) from a full system backup/export as created from a different server (of same Jira version).

Anyone got any ideas or advice about the following error message in the logs ...???

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ProjectImport: CreateIssues:thread-8 ERROR <myemailaddress.co.uk>

/secure/admin/ProjectImportSummary.jspa

[c.a.j.cache.request.RequestCacheRecorderImpl] Invalid use of RequestCache by thread: ProjectImport: .Incorrect usage of JIRA API.

You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details.

This message will be logged once per thread. This ERROR should be fixed on the caller side (check the stack-trace or thread-name) as it is causing inconsistent data.

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Immediately, after the above - there's loads of entries showing that the actual importing of issues are failing (as shown):

2022-10-05 16:34:22,934+0000 ProjectImport: CreateIssues:thread-4 ERROR /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportPersister] Unable to create issue with key 'CRMSF-493'.

2022-10-05 16:34:16,717+0000 ProjectImport: CreateIssues:thread-8 ERROR /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportPersister] Unable to create issue with key 'CRMSF-673'.

2022-10-05 16:34:10,719+0000 ProjectImport: CreateIssues:thread-6 ERROR /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportPersister] Unable to create issue with key 'CRMSF-417'.

Thanks in advance - for any help or advice.

[Tim C]

FYI. Atlassian reviewed the logs and claim there's a number of plug-ins which can give this error ...

Check for these common plugins known to cause this error; JIRA Suite Utilities, JIRA Misc Utilities, Minyaa Suite, or JIRA Email This Issue.

The source & target servers do already have both JIRA Suite Utilities & JIRA Misc Utilities installed - so could be causing the problem.

[Tim C]

Issue tracked down JSU ... the project importing process couldn't cope for data where workflow has a JSU-based "post-processing" step on the initial "on create" transition.

Removed the JSU command (on the workflow) and all imported fine - no errors.