Error on plug-in integration although i am an admin

HI all,

I am the admin for cloud Jira on my company's account and I am trying to add a plugin but i get the below message..

Get started with your.png Is there anything that I should do before?

I am already logged in on my browser..

1 answer

0 votes

How are you trying to add this app? You seem to have landed on your my.atlassian account, which is not where you'd normally install from.

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I am pressing "Try it free"

Then here:

ActionableAgile for JIRA Agile Metrics Atlassian Marketplace.png

Then i press "Start free trial" and then i get the error. Actually i checked and I am with logged in with mine, not personal, account..

What is the proper way?

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You need to make sure you log into Cloud and the licence site with the same admin account that owns the site and has access to add-ons.

The error message suggests there's a disconnect - it can't work out which Cloud site you are trying to licence.

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