Error "An unexpected error occurred when fetching an auth token"

[Dang Thi Thuy Tien]

Hi,
I am developing a forge app in Atlassian cloud software.
From yesterday, I cannot get data from Jira API in the forge app because of some errors like:
{
"data": {
"userAuthTokenForExtension": {
"success": false,
"errors": [
{
"message": "An unexpected error occurred",
"__typename": "MutationError"
}
],
"authToken": null,
"__typename": "UserAuthTokenForExtensionResponse"
}
},
"extensions": {
"gateway": {
"request_id": "xxxxxxxxx",
"deprecatedFieldsUsed": []
}
}
}
"An unexpected error occurred when fetching an auth token"

I am trying to uninstall the app and install it again but the error still is there.
Another colleague with the same code can get the API.
Looking forward to your support

Thank you,
Tien Dang

[Dang Thi Thuy Tien · Accepted solution]

The answer is in this post: https://community.developer.atlassian.com/t/forge-bridge-requestjira-stopped-working-an-unexpected-error-occurred-when-fetching-an-auth-token/52263

[Pavel Parma Sapientes]

Hi 👋,

can you show the code snippet, how do you call the Jira API from your app? And do you use Forge UI or Custom UI with resolvers?