Error: raven/autocomplete/model missing backbone

[Matt Hurt]

Hello,

I am receiving the following error when I move cards around on the Kanban board I'm using. 

I recently conducted and upgrade from 9.2 ---> 9.12

I have not found any documentation or solutions that resolves the error.

---

An error occurred:

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught Error: raven/autocomplete/model missing backbone
   • Resource: https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US
   • Line: 10
   • Column: 1974

Environment

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36

Stack trace

• Error: raven/autocomplete/model missing backbone
• at n (https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:1980)
• at y (https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:983)
• at n (https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:1956)
• at y (https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:983)
• at n (https://jjira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:1956)
• at https://jira.net/s/620582519ccb1e660980ec702c6b3295-CDN/rmtzfd/9120000/1dlckms/6c465cad1ddec5eb821ea7d89991f806/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-US:10:2499
• at a.__trace__ (https://jira.net/s/3b30eb94727cf826df80d7a836f1f534-CDN/rmtzfd/9120000/1dlckms/ce2e41582c39ec71743a0358d1550af5/_/download/contextbatch/js/gh-rapid-work,atl.general,greenhopper-rapid-non-gadget,com.pyxis.greenhopper.jira:gh-rapid,jira.general,atl.global,jira.global,gh-rapid-exception,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US:22559:176804)

[Benjamin · Accepted solution]

Hi @Matt Hurt ,

I haven't seen this exact error myself and I have upgrade many times. Perhaps, it maybe due maybe due to add-ons. Try starting in safe-mode in the managed apps page. If you see the kanban board working once more, then enable the apps one by one to see which one maybe the culprit. Once it's isolated to an app, may try to reinstall the app.  If it's still an issue even in safe mode, try to capture the support zip log an send it over to Atlassian support for investigation. 

All the best!

[Savvas Radevic]

looks like the culprit is Xray plugin after an upgrade to 9.12.x in our case:

"Uncaught Error: raven/autocomplete/model missing backbone" when creating or moving issues in Agile boards | Jira | Atlassian Documentation

Update: We have uninstalled and reinstalled the xray plugin

During a reinstallation the plugin keeps the same old configuration. So you don't lose anything, but it's always nice to backup before doing anything drastic.

[Vickey Palzor Lepcha]

Same here - facing this in our QA JIRA 9.12.2 . Interestingly , I do not see it in my other environment running the same version of jira and plugins

[Vickey Palzor Lepcha]

I have also faced this error. Recently , I updated by QA environment and I see this error when I more jira issues in a board - not all issues , some random issues in the board.

I am also in 9.12.2

[Antonio Manuel Bajo Arcas]

Hi,

The same problem is happening to my team, and we can't find the reason, it always happens to us when we look for a plan. Do you have any idea why this is happening?

It happens to us with version 9.12.2 of Jira

thank you!! 

[Troels Arvin]

I've also started received reports about this lately. I haven't found any solution yet.