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Error when applying 'Additional Fields' in global automation

이진주 September 9, 2024

I entered the Customfield ID and Team ID, but an error occurs in the 'Then' condition.

Check_Customfiled_id.png

Check_TeamID.png

Issue_Error.png

 

1 answer

0 votes
Trudy Claspill
Community Champion
September 9, 2024

Hello @이진주 

What are you trying to accomplish with this rule? It appears that you might be trying to set the Team field in the issue.

If that is correct, are you able to manually edit the Team field through the UI for the issue that triggered this rule? Is the Team field available to be edited in the UI for that issue?

If the field is not available to edit in the UI, then the field needs to be added to the screen for that issue type in order for the Automation rule to edit the field.

I suspect that the Automation rule error is being caused by these lines in your JSON:

Screenshot 2024-09-09 at 6.58.27 PM.png

Can you clarify why you included those lines? I suspect you need to remove those lines.

You also need to change the customfield_12345 to be customfield_10401 so that it is referencing the correct ID for your Team custom field.

 

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